Refund and cancellation policy

Effective and last updated: 24 August 2026

Monthly subscriptions

SharpCV paid plans renew monthly through Polar, our Merchant of Record. The total price, currency and applicable tax are shown at checkout before you approve payment.

Cancel anytime

You can cancel renewal from Plan & settings or the Polar customer portal. Cancellation takes effect at the end of the current paid period, and paid access normally remains available until then. Cancelling does not automatically produce a prorated refund.

Refund requests

Contact SharpCV support promptly if you were charged more than once, do not recognize a charge, could not access the paid service because of a verified SharpCV fault, or believe consumer law gives you a cancellation or refund right. Include the account email, payment date and receipt or order reference—never send complete card details.

Refunds are assessed against service usage, the circumstances, Polar's Merchant of Record process and applicable law. Approved refunds are returned through the original payment method; bank processing time is outside SharpCV's control. Nothing here limits mandatory statutory refund or withdrawal rights.

Plan allowances

Unused monthly allowances do not roll over and have no cash value. A partner or university discount changes the checkout price only while its code is valid and seats remain.

Payment disputes

Please contact support first so we can investigate quickly. This does not restrict your rights with your payment provider or under applicable law.